1. Shipping & Delivery
What are your shipping costs?
Shipping is free on all orders within the United States
Where do you ship?
We currently ship to customers within the United States.
How long will it take for my order to arrive?
Our orders typically have a processing time of 1–2 business days. After processing, transit time is usually 3–5 business days.
Total estimated delivery time: 4–7 business days from order placement (processing + shipping)
You will receive a tracking number as soon as your package is on its way.
How can I track my order?
Once your order has shipped, we will send an email with your tracking number. You can also visit our "Track Your Order" page on the website to see real-time updates.
What if my package is lost or damaged?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue.
We will arrange a replacement or refund at no additional cost.
2. Returns & Refunds
What is your return policy?
We accept returns on most items within 30 days of delivery.
To be eligible for a return:
- The item must be unused and in original condition
- Original packaging and tags must be included
- Proof of purchase (order number) is required
When will I receive my refund?
Once we receive and inspect your return, we will process your refund.
- Refunds are issued to the original payment method
- Processing time: up to 5 business days after we receive the return
- Bank processing times may vary
You will receive a confirmation email once your refund has been issued.
3. Payments & Security
What payment methods do you accept?
Credit & Debit Cards
- American Express
- Diners Club
- Discover
- Mastercard
- Visa
Digital & Express Payment Options
- Apple Pay
- Google Pay
- Shop Pay
Available payment methods are displayed at checkout and may vary depending on your device and browser.
Is my payment information secure?
Yes. Gragsell uses SSL encryption technology to ensure that your personal and payment information is kept 100% safe and secure. We do not store your credit card details.
4. Product & Order Specifics
What do I do if I received the wrong item?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of deliverywith photos of the issue.We will arrange a replacement or refund at no additional cost.
Can I change or cancel my order after it’s placed?
Orders may be cancelled within 2 hours of placement, provided the order has not yet been processed or shipped.
Once an order has shipped, it cannot be cancelled and must follow the return process.
